Resident FAQs
Answers to your frequently asked questions
-
What are your rental criteria and application process?
To apply, applicants must meet certain criteria, including credit history, income requirements, and background checks. You can apply online by completing our application form and submitting necessary documentation such as proof of income and identification. Our leasing team is available to guide you through each step of the application process. -
What are the lease terms available?
We offer flexible lease terms, typically ranging from 12 to 24 months. Please check with our leasing office for current availability and specific lease term options. -
What utilities are included in the rent?
Utilities included vary by property. Some units may include water, sewer, and trash collection, while others may require tenants to set up and manage utilities separately. Contact our leasing team for details on specific units. -
Do you allow pets? If so, what are the pet policies and any associated fees?
Yes, we are pet-friendly! We allow certain pets with breed and size restrictions. A pet deposit and monthly pet rent may apply. Please review our pet policy or speak with our leasing office for full details. -
Is renters' insurance required?
Yes, renters’ insurance is required for all residents. This ensures that both you and your belongings are protected. Our leasing team can provide recommendations for coverage options if needed. -
What amenities are available on-site?
Specific amenities may vary by property, so please inquire with our team for a detailed list of what’s available. -
What parking options are provided?
We offer on-site parking options, including assigned and unassigned spaces. Some properties also offer garage parking. -
Is the complex in a safe neighborhood?
Safety is a priority for us. Our properties are located in neighborhoods chosen for their safety and community feel, and we take additional measures to ensure a secure environment for our residents. -
How do I pay rent and request maintenance?
Rent can be paid online through our secure resident portal, which also allows you to request maintenance. We aim to handle all maintenance requests promptly to ensure resident satisfaction. -
Is the property smoke-free?
Yes, our properties are smoke-free environments to ensure a comfortable and healthy space for all residents. -
Are there any noise restrictions or quiet hours?
We ask that residents respect quiet hours, typically from 10 PM to 8 AM, to maintain a peaceful community environment. This helps ensure everyone can enjoy a quiet and comfortable home. -
What is your guest policy?
Residents are welcome to have guests, but we ask that you inform management if they will be staying for an extended period. Please check with our leasing office for details on visitor parking and guidelines. -
How do I submit a maintenance request?
Maintenance requests can be submitted online through our resident portal or by calling our office. Our team works to address issues as quickly as possible. -
What is the process for renewing a lease?
We’ll reach out to discuss lease renewal options as your lease term approaches. Renewal notices are typically sent 60 days before the lease end date, allowing time to discuss terms and make arrangements. -
What happens if I need to break my lease early?
If you need to break your lease, please contact our leasing office to discuss your options. An early termination fee may apply, and you may be responsible for rent until a new tenant is found. -
Are there any additional fees or charges not included in the rent?
Additional fees may include a one-time application fee, pet fees (if applicable), parking fees, or amenity fees. A full breakdown of any applicable fees will be provided before you sign your lease.